Policies

Shipping Policy

Last updated: [Month DD, 2026]

Hereโ€™s how and when your Island Hydro Water order ships, plus delivery estimates and rates.

Overview

We currently ship within the United States. Questions about an order? Email support@islandhydrowater.com.

Order Processing

Orders are processed within [1โ€“2] business days. Orders placed on weekends or holidays begin processing the next business day.

Shipping Rates & Free Shipping

  • Free US ground shipping on orders over $[75].
  • A flat shipping rate of $[X] applies to orders below the threshold.
  • Exact shipping is calculated at checkout before payment.

Delivery Estimates

US ground orders typically arrive within [3โ€“7] business days after dispatch, depending on your location and carrier. Delivery times are estimates and not guaranteed.

Order Tracking

A tracking number is emailed to you when your order ships. Please allow 24โ€“48 hours for tracking to begin updating.

Address Errors & Undeliverable Packages

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Packages returned as undeliverable may be reshipped once the correct address and any reshipment fees are provided.

International Shipping

We currently ship within the United States only. For international inquiries, contact support@islandhydrowater.com.

Checkout Issues

If you experience any issues during checkout, contact us and weโ€™ll send a secure payment link by email or text to complete your order.

Still have a question?

Our team is here to help with any order.

support@islandhydrowater.com ยท replies within 1 business day