Policies

Refund Policy

Last updated: [Month DD, 2026]

We want you happy with every order. This policy explains when and how refunds and replacements work for Island Hydro Water Molecular Hydrogen Tablets.

Overview

If something isn’t right with your order, email support@islandhydrowater.com with your order number and we’ll make it right. This policy applies to purchases made through islandhydrowater.com.

Returns & Eligibility

Unopened products may be returned within [30] days of delivery for a refund of the product price.
For health and safety reasons, opened or used products are non-returnable unless they arrived damaged or defective.
Original shipping charges are non-refundable except where an order was sent in error or arrived damaged.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, email us within [7] days of delivery with your order number and a photo. We’ll send a free replacement or a full refund, including shipping.

Subscriptions

Subscription orders can be paused, skipped, or canceled anytime from your account or by emailing support. Changes apply to your next billing cycle. If a subscription order has already shipped, the refund terms above apply.

How to Request a Refund

Email support@islandhydrowater.com with your order number and reason.
Approved refunds are issued to your original payment method within [5–10] business days of approval.
If you experienced an issue at checkout, contact us and we’ll send a secure payment link by email or text.

Non-refundable: gift cards, and shipping fees (except where the order was sent in error or arrived damaged).

Questions

Reach us at support@islandhydrowater.com — we typically respond within 1 business day.

Related Policies

Still have a question?

Our team is here to help with any order.

support@islandhydrowater.com · replies within 1 business day